A response to our “shocking statement” last week regarding Walnut Manor


The following is a response to last week’s item on Walnut Manor. It was submitted by the owners of the facility, SupportiveLiving.ca. We have included the submission in its entirety.

As background to the six years spent documenting the plight of the individuals warehoused at this facility, the following is a link to MPP Jeff Burch’s private member’s bill to protect vulnerable Ontarians. The home in question in this backgrounder is Walnut Manor, right here in St. Thomas.  https://www.ontariondp.ca/news/ndp-mpp-jeff-burch-tables-legislation-protect-vulnerable-ontarians-supportive-living-homes

On Dec. 28 of last year, City Scope posted the following item detailing part of the back story to MPP Burch’s bill. “An Award-Winning Team? What an Insult to Walnut Manor residents” can be found here. https://ianscityscope.com/2019/12/28/an-award-winning-team-what-an-insult-to-walnut-manor-residents/

In a shocking statement by Ian McCallum posted to his blog with regards to Walnut Manor, he has once again raised questions as to the operations of SupportiveLiving.ca in St. Thomas.

Ian McCallum chooses to attack SupportiveLiving on a constant basis to serve his own political agenda. For many months, well before COVID-19 was even a current topic, SupportiveLiving.ca was monitoring the situation closely.

Through this pandemic, SupportiveLiving.ca has been weeks ahead of public health guidelines in the fight against COVID-19, protecting our residents and frontline workers alike.

As of today, we are proud to say that our homes and residents are safe and well protected, which is a huge accomplishment, considering the number of residents we serve. Management and frontline workers are monitoring this situation on a minute-by-minute basis during these trying times and adjusting our policies and procedures accordingly.

SupportiveLiving.ca will continue to be a front runner in the fight against COVID-19 and will do everything in its ability to keep residents and frontline workers safe.

Under the guidance of our CEO, Vishal Chityal, who has tirelessly championed the rights of the homeless, the vulnerable and the weak, we will get through this pandemic and set a shining example of how homes for the vulnerable should be operated in Ontario.

Previous blogs written by Ian McCallum have perpetually reported false information on how SupportiveLiving manages Walnut Manor and its residents – today’s post is no exception.

For weeks, we have worked hand in hand with our communities, public health departments and stakeholders at large to ensure the safety and wellbeing of our frontline staff, external healthcare workers and most importantly, our residents.

We began enforcing strict policies within our homes since March 2, 2020 which include the following:

1. No visitor policy, including contactless delivery of supply chain essentials, weeks before anyone else in the industry

2. Mandatory screening of essential medical/psychiatric service workers to the residents of our homes, five weeks prior to the advice given by public bodies

3. 24-hour telephone support for our residents from doctors, family members and supports

4. We have halted new admissions as of March 26 to protect our front line staff and residents

5. Increased sanitization practices in commonly used areas within our homes – in addition to our already stringent policies on cleanliness within our operations

6. Temperature monitoring of our residents and an immediate 14 day isolation/quarantine of anyone exhibiting fever, cough, or other known COVID-19 symptoms

7. PPE available to all of our frontline staff. Gowns, masks, gloves and face shields have been in place in all SupportiveLiving homes and are available to staff, well before recommendations from public health officials. This PPE have been provided personally by our CEO Vishal Chityal and is not publicly-funded

8. Increased activities, supports and individualized mental health support has been made available to our residents on a 24-hour-a-day basis, all personally provided by our CEO due to the lack of public funding

The strict guidance that has been provided to us by our CEO has kept Walnut Manor as well as all of our homes across Ontario safe and infection-free thus far.

Our website and social media channels have consistently communicated the policies and measures that we have put into place, even before the crisis began in Ontario.

Pre-pandemic, SupportiveLiving.ca sounded the alarm in St. Thomas, Ontario and is on record with public health officials questioning the practices of other care homes and businesses with the intent of keeping Walnut Manor’s frontline workers and residents safe. SupportiveLiving.ca had taken swift action with regard to community spread weeks before official guidance in order to protect our frontline workers and residents.

Our mandate is to ensure the health and safety of our residents – pre-pandemic and now.

If Ian McCallum questions, “Is anybody monitoring,” the answer is a resounding YES. The real question to be asked here is what is his political agenda and why has he been spreading false rumours about our operations at Walnut Manor for years?

As a community, we need to be asking Ian McCallum what he is doing for the city of St. Thomas when it comes to our vulnerable population. His constant attacks in a time when communities are coming together now need to be questioned.

The community in St. Thomas is an intelligent community and will no longer accept the tabloid falsehoods that he spreads.
Future articles exposing these falsehoods and why Iancityscope.com continues to perpetuate his slander about SupportiveLiving.ca will be released shortly.

We wish all citizens of St. Thomas the best during this crisis and give special recognition to all the Frontline Workers in healthcare, retail, logistics, as well as all other industries that are keeping our city running.

Stay safe and stay well,
The Management and Frontline Workers of SupportiveLiving.ca

Questions and comments may be emailed to City Scope

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2 thoughts on “A response to our “shocking statement” last week regarding Walnut Manor

  1. Hi Ian…please keep holding feet to the fire regarding this issue.  There is quite a discrepancy between the fulsome praise on the Supportive Living website and reported conditions at Walnut Manor. Joe Docherty.

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