Faced with the inevitable, St. Thomas Energy this week voluntarily halted the practice of winter disconnects for unpaid bills. The decision was made a day before the province pulled the plug on such action.
“The OEB (Ontario Energy Board) has strict rules about disconnects and time periods and we have to offer pay arrangements and we’ve always followed the OEB guidelines on that,” advised Rob Kent, acting CEO at St. Thomas Energy.
“We are voluntarily agreeing to the moratorium on disconnects.”
The obvious question is what leverage does St. Thomas Energy now have collecting overdue bills during cold weather months?
“You do lose leverage during the winter months when you can’t disconnect, but what no one has really looked at is what happens when that period ends and the customer has a substantial bill? How do you help them make arrangements and get caught up without getting disconnected in the spring and summer months? That is something we’re going to have to address.”