Call centre closure is discouraging but ‘there’s lots of room for optimism going forward’


city_scope_logo-cmykMonday’s (June 29) announcement may have caught some city officials off guard, however for the 230 employees at the Marriott International call centre in St. Thomas, they had an inkling something was up the week before.
They had been told a video conference call was scheduled for 10 a.m. Monday, leaving them to fret the weekend away as to what lay ahead.
In this COVID-19 world, where the travel and hospitality sectors have been particularly hard hit, an announcement the call centre here and another one in San Antonio, Texas were to be shuttered later this summer really should come as no surprise.
Between the travel restrictions still in place and, before that, the ease of booking trips and hotel rooms online, the warning signs were clearly present.

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Body-worn cameras ‘are often effective when dealing with victims’ – Kentville Police Service


city_scope_logo-cmykTo follow up on last week’s item on the pilot project to be undertaken by the St. Thomas Police Service to evaluate body cameras, Chief Chris Herridge indicated the small police force in Kentville, Nova Scotia may prove to be a valuable resource during the evaluation.
We contacted Kentville police and exchanged emails with Deputy Chief Marty Smith who was most helpful with his responses to our questions.
As to how long the service has employed body cameras he noted, “The Kentville Police Service started with a pilot project in 2015 under retired Chief Mark Mander.
“In the beginning, we only had a few members outfitted with Body-Worn Cameras to see if they would be beneficial for our members and the public. In 2018 KPS developed a policy and every patrol member wears a BWC when working.”

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In the picture: A body camera pilot project for the St. Thomas Police Service


city_scope_logo-cmykIn a move “to ensure the city has a police service accountable to those they serve,” the St. Thomas Police Service will soon undertake a pilot project to evaluate the use of body cameras.
The decision to proceed with the test was approved Wednesday by the Police Services Board, advised chairman Dave Warden.
He continued, “The St. Thomas Police Services Board supports building public trust, community support and enhancing officer safety and public safety.”
We caught up with Police Chief Chris Herridge the next day for insight into the partnership with Axon Public Safety Canada, which supplies the service with Tasers.
The critical first step, stressed Herridge, is the trial run with a limited number of officers over a yet-to-be-determined period of time.

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The Horton Market: Getting it right in a ‘COVID-19 2020 world’


city_scope_logo-cmykAfter enduring a painful three months of coronavirus cancellations, curtailments and closures, this has been an extraordinary week for positive, time-to-move-forward announcements.
Let’s begin with Monday’s (June 8) meeting where council revisited its May 19 split decision to leave the tables empty this summer at the Horton Market.
Five members of council – Mayor Joe Preston and councillors Jeff Kohler, Gary Clarke, Joan Rymal and Mark Tinlin – reconsidered their previous non-support which resulted in a unanimous vote to proceed with opening the popular market on June 20.
The market board of directors submitted a revised plan of operation with enhanced COVID-19 restrictions which assured all members of council the health and safety of both vendors and customers would be a top priority.

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COVID-19 is a warning that we are in need of ‘rejuvenating long-term care in the province’


city_scope_logo-cmykWhile the coronavirus continues to wreak havoc in long-term care homes across the province, you only have to look at first-rate facilities like Elgin Manor and Valleyview Home to witness the flip side of the pandemic coin.
Neither facility had a confirmed case of COVID-19 and we talked at length with Valleyview administrator Michael Carroll about that and he credits the loyal staff and ongoing support from the city.
“The staff here are excellent,” observed Carroll. “They are providing great care to the residents. They are very diligent in protecting themselves when they are out in the community.”
Elaborating on diligence Carroll notes, “They are very diligent in ensuring that they are screening themselves for any symptoms of COVID-19 or any sickness for that matter.
“They’re calling in, they’re getting tested and staying home to not bring anything into the home.”
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Virtual farmers’ market: shop local, support local youth


city_scope_logo-cmykIt is being billed as your online, one-stop, mid-week shopping solution offering an amazing selection of fresh, locally grown produce.
But, that is only half the story.
While you shop at CULTIVATE Virtual Farmers’ Market, you are supporting the young people at the Talbot Teen Centre in St. Thomas.
Vicki Asher, teen centre manager, says the virtual market is an opportunity for local youth to learn and build valuable life skills by being involved in the day-to-day operation of a small business while connecting them to local farmers.
She explains the participating vendors will set up the stores within the website as if they had a stall at a typical market.

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The Horton Market: An event or a shopping experience?


city_scope_logo-cmykCity hall is the battleground this week in a growing controversy.
Literally.
The central player in all of this is the Horton Market and whether it should be allowed to open at the end of the month to provide a sales venue for area fruit and vegetable growers, among others.
On Tuesday (May 19) city council, by a 5-4 margin, defeated a motion to provide a letter of support for plans to be submitted to the health unit allowing the popular Saturday market to open for the season under COVID-19 restrictions.
We’ll break down that vote in a few minutes.
It didn’t take long for the controversy to flare up, not unlike the divisive environment associated with debate around the city’s twin-pad arena and the new police headquarters.

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Security cameras will ensure a vibrant downtown as ‘a canvas for economic development’


city_scope_logo-cmykVideo surveillance will soon be keeping a watchful eye over the city’s downtown core. At Tuesday’s (May 19) meeting, members of council will be asked to endorse Phase 1 of a project that will see the installation of eight CCTV cameras along a two-kilometre stretch of Talbot Street, from CASO Crossing to Queen Street.
The locations were selected based on 2018/19 crime mapping data and motor vehicle collision reporting information.
In a report to council from city police, it is noted the CCTV program “is a proactive, local solution modelled on successful networks in other municipalities to enhance community well-being and assist the St. Thomas Police Service with solving crime.”
Right now when a crime is committed downtown, police need to canvass businesses to see if they have surveillance footage as evidence.

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‘We’ve been able to bend the curve, but we’re not out of the woods yet’


city_scope_logo-cmykThey are not included in the daily tally issued by health units across the province – including Southwestern Public Health in this area – and yet these individuals have been victimized and their lives put on hold by the coronavirus.
And last week’s release of the framework to be adhered to by hospitals is a welcome ray of hope for those whose elective surgeries and procedures also fell victim to COVID-19.
Although it may still be several weeks before ramping up the numbers, St. Thomas Elgin General Hospital president and CEO Robert Biron says the preparatory work is underway.
Speaking with him yesterday (Friday), Biron advised the immediate task is to work with other hospitals in the region to create a joint plan so that all hospitals are working “in a lockstep approach.”
He adds, “There is a lot of complexity involved in that because there is a pandemic we have to account for.

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