Call centre closure is discouraging but ‘there’s lots of room for optimism going forward’


city_scope_logo-cmykMonday’s (June 29) announcement may have caught some city officials off guard, however for the 230 employees at the Marriott International call centre in St. Thomas, they had an inkling something was up the week before.
They had been told a video conference call was scheduled for 10 a.m. Monday, leaving them to fret the weekend away as to what lay ahead.
In this COVID-19 world, where the travel and hospitality sectors have been particularly hard hit, an announcement the call centre here and another one in San Antonio, Texas were to be shuttered later this summer really should come as no surprise.
Between the travel restrictions still in place and, before that, the ease of booking trips and hotel rooms online, the warning signs were clearly present.

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