How’s that water bill of yours? Are you going to have to dip into your savings or line of credit to pay the latest bill?
Some city residents have received much higher bills than normal and we contacted Jim Hogan, president and CEO of Entegrus. The city of St. Thomas contracts out meter reading to the utility who, we find out, subcontracts it to a third party.
According to Hogan, the bills have been estimated readings only for several months and those estimates do not necessarily jive with actual usage.
“It’s kind of a catch-up and a balancing between some of the estimates may be a little high and some were a little low and we’re working hard to get out there to do the actual reads, to verify the actual reads.”
The money collected is then paid to the city on a contractual basis.
According to the formal agreement between the city and Ascent/St. Thomas Energy signed in April 2014, St. Thomas Energy “will pay to the municipality the water and wastewater charges billed to the customers by the end of the month following the date of invoicing.”
